Asset Module

Increase revenue, improve customer satisfaction and increase productivity of sales people, channel partners and back-office personnel by addressing the needs of aftermarket, field service, entitlements and assets with the WebSource CPQ Asset Module. Easily quote, propose and sell additional products and services that are pertinent to a specific asset created via the WebSource CPQ quote-to-order processing or imported into WebSource CPQ if it was created prior to deployment.

By selecting an asset, the user will automatically see the product and commercial characteristics associated with the asset. Based upon those attributes, the user will be guided to offer, select or restrict relevant service and product offerings.

• Asset models contain individual, key and asset properties conveying product, installation and commercial characteristics.

• Assets contain customer information.

• Assets may be managed with revision level control.

• Assets can be searched and sorted via a number of fields, including attributes identified as “key” attributes.

• Asset attributes passed to the product being quoted, affecting the behavior of that product via product rules, attribute dependencies and triggers

• Assets updated manually or through the quotation process via revision control. 

• Changes are managed through a workflow and permission mechanism governing who can make changes and the timing of such changes.

• Side-by-side asset revision comparison identifying life-cycle changes.

• Repetitive processes such as annual, quarterly and monthly services like warranty, service contracts and maintenance are automated.

• Automated processes link output document templates (such as quotes, invoices) to assets.

• User-defined groupings for quotation and invoicing purposes are provided.

• User-defined selection parameters for automated processing, such as all assets with warranties expiring in 60 days, are provided.

• An optional linkage to CRM systems for opportunity creation exists.

• An optional capability to forecast revenue from automated processes without generating quotes or invoices is supported.

• An optional batch import of existing assets eases module implementation.

Software Industry Scenarios:

An asset was created for a software license which was sold to a particular customer. The maintenance for that license expires 12 December, 2008 (an asset attribute). A salesperson quotes maintenance for an additional year. The customer accepts the quote. When an order is placed, the software license asset is updated so that a new maintenance expiration date of 12 December, 2009 is set. Additionally, the new policy of 20% maintenance necessitated 
replacing the 18% currently found on the asset. The salesperson no longer need to manually pick up a renewal date or worry about charging the wrong amount.

A customer purchased a 2 CPU license for a software product. They have upgraded to a 4 CPU server. The salesperson quoted them what the upgrade would cost. When the order was accepted, the system automatically updates the software license asset to reflect a 4 CPU license, ensuring that future upgrades are configured and price out accurately. 

Automating Asset Based Sales: 

Industrial Equipment Scenarios: 

A salesperson previously sold a customer an X-ray machine. It was delivered with a 10 negatives tray feature. The customer upgraded to a 20 negatives tray feature through the aftermarket. The customer informed the salesperson of the change. The salesperson updated the asset to reflect the change, as this may alter service and products that the salesperson may want to recommend to this customer in the future.

As a provider of HVAC controls, the inside salespeople send out service and maintenance reminders (quotes), as well as warranty renewals (invoices). This is a labor intensive task that can now be automated, allowing a redirect of one full-time person to other areas of the business. Additionally, management runs quarterly reports to forecast revenue from these activities. Warranties, in particular, are a high margin item for the company. Capture of asset-specific data such as warranty expiration date and next service dates are critical.