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Forensic Insight, Navigation & Discovery
(F.I.N.D)
Our Project Implementation & Professional
Services Approach
Webcom Solutions, Inc. provides complete Project
Implementation, Project Management and end to end Professional Services
for our world class Forensic Insight, Navigation & Discovery (F.I.N.D.)
enterprise software application.
Our F.I.N.D application is a fully developed,
pre-packaged application that may be installed and implemented in a
standalone environment or on our client’s servers.
Our ongoing product development strategy and product
development road map is driven by consulting with our clients and
prioritizing their application development requests in order to
continually enhance the functionality of F.I.N.D. We also provide
pro-active, ongoing Support & Maintenance Services that will ensure that
our clients are always on the most current version of F.I.N.D, enabling
them to continue to leverage and improve power that F.I.N.D brings to
their business enterprise.
We have the expertise, resources and development
capability to deliver a First Class project, from start to finish,
towards our #1 Objective, which is your 100% satisfaction in our
Application Solutions and our Professional Services.
Understanding and meeting the specific and identified
challenges of our client’s business is what drives our commitment to
delivering satisfied client projects.
Toward our common objective, our Professional Services
and Resources for our F.I.N.D Application include:
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Ongoing F.I.N.D. Application Development
- System Integration
- Application Hosting and Managed Services
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Application Installation, Programming and Database Development
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Support, Maintenance and Upgrades
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Custom Application Development
Our Strategy and Consulting Approach
We recognize that all technology solutions have
limited value unless they deliver a measureable Return On Investment
(R.O.I.). We focus on 5 Major Areas in our Project Implementations that
will help us deliver the strongest R.O.I. possible for all of our
client’s project implementations.
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Reduce and Control Costs
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Improve Productivity
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Enhance Efficiencies
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Accommodate for Growth & Changes
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Improve Profitability
Our Delivery & Project Management Approach
Our Project Implementation Team is trained to identify and develop
solutions that are a part of an overall strategy for your company, and
that meet your specific project and business objectives. Our Project
Implementation Services involve assigning a knowledgeable and
experienced Project Manager to evaluate your business objectives and
assist your company in developing a Master Strategy for implementing the
F.I.N.D. project, from A to Z.
Our Project Planning & Expertise
Large projects in information technologies require thorough planning and
expert guidance throughout the process. Statistically, nearly 80% of all
projects come in over budget, short of customer expectations, or fail
altogether. Several of our existing clients have had less than satisfied
experiences when implementing similar or other projects with other
software companies. We understand that poor project planning, a lack of
expertise and undisciplined Project Management is at the root of most
project failures. That’s why all of our Project Implementations include
a Project Charter that defines roles and responsibilities for us and our
client. Our Project Charter includes:
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Our Client’s Identified Business Challenges
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Project Introduction
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Defined Project Objectives
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Defined Project Scope
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Defined Project Deliverables
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Defined Project Approach
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Project Organizational Structure
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Ours and Our Client’s Project Roles & Responsibilities
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Potential Risks to project Success and Contingency Plan
to Address Risks
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Project Assumptions
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Project Timeline
We take great pride in our Project Planning, Expertise and Project
Management capabilities, and we bring it all together by putting our
disciplines and resources to work for you on every project that you
choose to reward to us. As a result, we ensure a successful project delivery
for our F.I.N.D Enterprise Application solution and all of our Professional
Services. At Webcom Solutions, Inc., we define a “Successful Project” by
earning your 100% satisfaction with all aspects of our project delivery and
our ongoing business relationship.
Ongoing Software Engineering & Application Development
After a successful Project Implementation, our job is to
continue to deliver upon your satisfaction.
We provide ongoing support, maintenance and application
upgrades to give our F.I.N.D client users the assurance and confidence
that they are always on the most current software release, and are
positioned to continue to realize their on-going Return On Investment
(R.O.I.) by making F.I.N.D an important and strategic tool in their
business.
Our F.I.N.D software engineers and programmers can
custom build or re-engineer software for our client’s
server-applications, client-applications and Internet aware
applications. Following standard software architecture and modeling
techniques, our team can develop in nearly every programming language
and environment. Software architecture design, application coding,
plug-in development, legacy system integration, porting of applications
from multiple platforms and ERP integration are all within our core
competencies and expertise.
Our Database Design and Maintenance Expertise
Our administrators can create and implement a database strategy for your
corporation regardless of how simple or complex your requirements may
seem. We also excel at porting existing database applications to the web
environment, and can also assist your company in creating
enterprise-class databases. Microsoft SQL, DB2, DB400, MySQL, Oracle,
and Informix are some of the more typical database design and
maintenance applications that we are exceptionally qualified to help our
clients engineer and develop.
Our F.I.N.D. On-going Support Services
We also provide a high level of 5 Star Support Services, including:
- 24 x 7 Support Agreements
- Support, monitoring & troubleshooting on-site and
remote via web
- Hardware troubleshooting and repair
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Shrink wrap application support
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Emergency Services
Our 100% F.I.N.D. Customer Project Satisfaction
Guarantee
All of our Projects include our Customer Satisfaction
Guarantee. At Webcom Solutions, Inc., we simply do not believe any
customer should ever be left unsatisfied, especially when they do
business with us, so we guarantee our client’s 100 % satisfaction with
all of our Enterprise Applications and Professional Services.
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