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Webcom,
Inc. Announces New Assets Module for WebSource CPQ
Innovation
Leads to Delivery of Module Addressing
the Needs of Aftermarket,
Field Service and Entitlements
Milwaukee, Wisconsin, September
19, 2006
-- Webcom, Inc., the leader in simplified quote-to-order enablement for
the selling of complex products and services, announced today
a new module for its award-winning application, WebSource CPQ. WebSource
CPQ Assets was designed to drive increased revenue, improved customer
satisfaction and increased productivity of sales people, channel partners and
back-office personnel by addressing the needs of aftermarket, field service,
entitlements and assets. The new module allows someone to easily quote,
propose and sell additional products and services that are pertinent to a
specific asset created via the WebSource CPQ quote-to-order processing or
imported into WebSource CPQ if it was created prior to deployment.
By selecting an asset, the user
will automatically see the product and commercial characteristics associated
with the asset. Based upon those attributes, the user will be guided to
offer, select or restrict relevant service and product offerings. “We
have always had customers quoting renewals, upgrades, aftermarket service,
add-ons and the like,” said Aleks Ivanovic, CEO and founder of Webcom, Inc.
“The ease with which users will now be able to address these areas will enable
our customers to really leverage the after-sales area, which many studies show
can have markedly higher profit margins,” added Ivanovic.
Client-specific input, industry best practice and the personal experiences of
the Webcom product and delivery teams has led to a very robust module, comprised
of a number of key features:
- Asset
properties convey product, installation and commercial characteristics,
including customer information
- Asset
attributes affect the behavior of that product via product rules,
dependencies and triggers, guiding the user
- Workflow
and permission mechanism governs who can make changes and the timing of such
changes
- Searched
and sorted via a number of fields, including attributes identified as
“key” attributes
- Updated
manually or through the quotation process via revision control
- Side-by-side
asset revision comparison identifying lifecycle changes
- Automation
of repetitive processes such as annual, quarterly and monthly services like
warranty, service contracts and maintenance
- Automated
processes link output document templates (such as quotes, invoices) to
assets
- User-defined
groupings for quotation and invoicing purposes are provided
- User-defined
selection parameters for automated processing, such as all assets with
warranties expiring in 60 days, are provided
- Optional
linkage to CRM systems for opportunity creation
- Forecast
revenue from automated processes
- Batch
import of existing assets eases module implementation and creates greater
value
“In industries that sell
capital equipment such as medical devices, telecommunications, instrumentation,
information technology (IT) hardware and other complex equipment, companies are
starting to significantly increase their focus on services revenue. For some
companies this is a strategic move to increase the top line, while others are
looking to replace revenue from slower new product sales in the current economic
conditions”, stated Predrag Jakovljevic, principal analyst with
TechnologyEvaluation.com (TEC). “Solutions such as WebSource CPQ Assets
can play a role in capturing this revenue and profit”, added Jakovljevic.
WebSource CPQ is designed to help drive increased revenues and margins,
increased customer satisfaction, reduced costs and improved productivity.
Requiring nothing more than a web browser, WebSource CPQ allows sales people,
channel partners and consumers to easily and skillfully configure, price, quote
and propose products/services. “Anything that furthers automation of
upgrades and renewals merits investigation”, stated Linda Higdon, senior
director of sales operations at COPAN Systems, Inc., the leading provider of
intelligent, enterprise-class MAID storage solutions that unlock the value of
long-term data. “The more we can automate this process, the more we can
increase our productivity and profitability”, added Higdon.
WebSource CPQ Assets is in delivery to early-ship customers. Scheduled for
general availability in October, 2006, the solution supports Windows 2000 server
or better, IIS 5.0 or better and Microsoft SQL Server 2000 or better.
About Webcom, Inc.
Webcom, Inc. provides software solutions that simplify the quote-to-order process for the selling of complex products and services. Requiring only a browser, WebSource CPQ allows customers to configure, price, quote and propose their offerings across multiple sales and distribution channels, anytime, anywhere. WebSource CPQ not only handles the traditional bill of material, routing and diagram generation tasks frequently associated with product configurators, but also addresses the guided selling, proposal generation and multi-level channel management tasks associated with sales configurators. The solution helps drive increased revenues and margins, increased customer satisfaction, reduced costs and improved productivity. Companies utilizing Webcom’s products and services include Rockwell Automation, Danfoss, Corning Cable Systems, Verity, Grayhill and GE Industrial Systems. Founded in 1997, Webcom is a privately held corporation headquartered in Milwaukee, Wisconsin with offices in the USA and Europe. For more information, visit Webcom at
http://www.webcominc.com or call 414-273-4442 (toll free 877-508-6323).
###
Media Contact:
Webcom, Inc.
Chris Lesar
(262) 617-8231
clesar@webcominc.com
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